Terms & Conditions
Terms & Conditions
Last updated: (AUG 2022)
Folly London Millinery, (“the Company”, “us”, “we”, or “our”), operates the website follylondonmillinery.com We may change or add to these Terms & Conditions, so we encourage you to come back and read it periodically. If you have any questions or concerns regarding our Terms please direct them to Lynsey@follylondonmillinery.com, you may also send a letter to:
Folly London Millinery, Office 102166, PO Box 6945, London, W1A 6US
Please also see Privacy Policy and Cookies Policy
General
This Site is for users who are 18 years of age or older. By agreeing to the Terms & Conditions you warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.
Copyright
The Folly London Millinery product range is designed and produced by the Company, we do not purchase any ready-made or mass-produced bases or accessories. All products are limited edition due to the fabric sourcing, we may use a similar Folly London Millinery design with alternative materials in other products. All designs, photography and sketches are copyrighted by Folly London Millinery.
Decorative Purposes Only
No items available in this shop are intended to be a toy, they are for decorative purposes only. If the item is for a young person they must be supervised at all times, they are handmade, and some with small parts if they come dislodged could cause choking
Shipping
All ‘ready-to-buy’ products are available to post, with free shipping within the UK. Charges are applicable overseas.
With Made-to-order, Heirloom and Bespoke orders turnaround times will be dependent on the time of year and size of the order, which will be discussed and agreed upon during consultations.
We ship via Royal Mail Special Delivery Guaranteed by 1pm.
Royal Mail International takes about 7-10 days to most other countries (though COVID has slowed things down a little) Any applicable import duties are payable by you.
We ship all parcels tracked, we will send you the tracking number.
REFUNDS AND RETURNS
All sales, hire and subscriptions made on our Site are considered final. The Company has a return policy in line with distance selling laws, if there is a problem or defect with any product delivered by Folly London Millinery we will do our utmost to rectify the problem.
For ready-to-buy items, we offer a 14-day returns policy (from the day you receive it) for UK & Ireland and 21 days for all other countries including mainland Europe, Australia and USA.
The product will be returned at the customer's expense, we recommend that you get a tracking number. Products must be returned in the same packaging as received, unused and intact. If the products have been worn we will not accept a return or offer any refund. We endeavour to refund you within 10 business days and you will receive a note once refunded.
We do not offer refunds on Made-to-order, Heirloom and Bespoke pieces, unless faulty or damaged in transit, photos must be taken of the packaging showing the damage prior to opening and further photos of the damage to the item. All items are sent well packaged, via tracked postage, with the appropriate insurance.
For Hired items, once a hat has been posted for hire it is considered a hire even if it has not been worn. There will be no refund.
Delivery Address
The buyer is responsible for ensuring the delivery address details given at the time of order are correct. If the order is returned due to an incorrect address or no one is home at the address, there will be an additional delivery cost to re-send. If your parcel is not received after 30 days from us notifying you of dispatch, then please get in touch with us.
PLEASE SEE BELOW ADDITIONAL TERMS & CONDITIONS
Made to Order
All general terms apply, plus:
Upon clicking the Buy Now button, you will be asked to complete a short MADE TO ORDER enquiry form, and will then proceed to the checkout to complete the purchase.
Made-to-order products are not held in stock, they are made once an order has been placed, colour details confirmed and products paid for. A minimum of 14 days is required for the production of the headpiece, during busy times this is subject to change, I recommend you provide as much notice as possible. Please email lynsey@follylondonmillinery.com should you have a last-minute request and I can advise if possible.
Made-to-order are recreations of the product in the picture, they are not bespoke, although colours and fabric type can be changed. As they are handmade there may be some slight variations to the piece. Should you wish for a bespoke piece please go to the bespoke section on the website.
We do not offer refunds on Made-to-order pieces, unless faulty or damaged in transit, photos must be taken of the packaging showing the damage prior to opening and further photos of the damage to the item. All items are sent well packaged, via tracked postage, with the appropriate insurance.
Bespoke
All general terms apply, plus:
You will need to book a free initial 15-minute, one-to-one consultation this can be either by phone or by google meet, using the booking form. We will discuss the perfect materials and adornments for your piece. Lynsey will look at your face shape, inherent colours and contrast levels; discuss your planned outfit and any textures. Please allow a minimum of 6 weeks from the initial consultation to the event date.
Following on from the initial one-to-one meeting, should you wish to proceed you will need to book a 2nd 30-minute consultation and pay a £50 bespoke holding fee. Once the 2nd consultation has been booked and the fee paid, we will release detailed digital copy sketches of the proposed designs for you to consider, they will be discussed in detail during the second consultation and a final design agreed upon. The original paper copies of the sketches remain the property of Folly London Millinery. If sharing digital copies Folly London Millinery must be recognised and tagged as the designer.
Once the final design has been agreed an invoice will be sent for full payment, the bespoke holding fee will be discounted. As soon as full payment has been received, the work will start to create your dream headpiece, you will receive regular updates throughout.
We do not offer refunds on bespoke pieces, unless faulty or damaged in transit, photos must be taken of the packaging showing the damage prior to opening and further photos of the damage to the item. All items are sent well packaged, via tracked postage, with the appropriate insurance.
Heirloom
All general terms apply, plus:
You will need to book a free initial 15-minute, one-to-one consultation this can be either by phone or by google meet, using the booking form. We will discuss your proposed materials and any adornments for your piece. Lynsey will look at your face shape, inherent colours and contrast levels; discuss your planned outfit and any textures. Please allow a minimum of 8 weeks from the initial consultation to the event date.
Following on from the initial one-to-one meeting, should you wish to proceed you will need to book a 2nd 30-minute consultation and pay a £50 Heirloom holding fee. Once the 2nd consultation has been booked and the fee paid, we will release detailed digital copy sketches of the proposed designs for you to consider, they will be discussed in detail during the second consultation and a final design agreed upon. The original paper copies of the sketches remain the property of Folly London Millinery. If sharing digital copies Folly London Millinery must be recognised and tagged as the designer.
Once the final design has been agreed an invoice will be sent for full payment, the Heirloom holding fee will be discounted. As soon as full payment has been received, details will be provided to send the fabric, you will be asked to sign a contract confirming that you own the rights and have permission to use the fabric. Once the fabric has been received a review will be conducted to ensure useable in the agreed design, once works have started on your dream headpiece, there will be no going back you must make sure you are happy to proceed. Any remnants left over can be returned if required, we will use the best bits for your headpiece, which will need to be cut on the bias.
We do not offer refunds on Heirloom pieces, unless faulty or damaged in transit, photos must be taken of the packaging showing the damage prior to opening and further photos of the damage to the item. All items are sent well packaged, via tracked postage, with the appropriate insurance.
Hire - The Folly London Hat Club
All general terms apply, plus:
The hirer will be asked to sign an agreement at the time of booking. The hat hire fee is for one wear (one occasion) only and is strictly non-transferable.
Payment for hire must be made at the time of booking. In addition, a separate refundable deposit of £100 is required. This will be returned to you on receipt of the item, provided it is undamaged (see notes below).
Once a hat has been posted for hire it is considered a hire even if it has not been worn, there will be no refund.
Hire duration is for five days, with the exception of Royal Ascot week when it is three days only. If you require it for a longer period please email lynsey@follylondonmillinery.com at the time of booking. The late return of any item will be charged at the full rental cost for each day late.
If you wish to cancel your hire please let us know as soon as you can by contacting us at lynsey@follylondonmillinery.com. The full hire fee will be refunded for cancellations made 14 days before the hire date. The full hire fee will be retained for cancellations made less than 14 days prior to the hire date.
Products must be returned in the same packaging as received, the hat is the responsibility of the hirer until it is received back at Folly London Millinery. Please note that the cost of return postage is the responsibility of the hirer, we recommend that you send via Royal Mail Special Delivery Guaranteed by 1pm and get a tracking number.
TIPS FOR KEEPING YOUR HAT SAFE
Avoid Rain – Care should be taken when wearing a hat in the rain and should be kept under an umbrella at all times. If subjected to rain and even the slightest drizzle can damage a hat beyond repair.
Wear light make-up – we recommend not wearing foundation on the part of the forehead if it touches the hat. Blot your skin with a tissue to remove oil before putting on your hat.
Wash & dry hands before taking the hat on or off.
Removing & storing your hat – be mindful of putting your hat away safely before, during and after the event, we recommend storing it in the box provided.
Please do not attempt to clean marks off yourself as this may make the damage worse.
PLEASE NOTE
Folly London Millinery reserves the right to retain the full deposit if the item is returned marked or damaged in any way. The hat should not come back smelling of smoke, perfume or hair products. If this happens the deposit would be retained.
If the hat is lost, stolen or damaged beyond repair (including any dents, loss of decoration or water damage) then the amount payable is the retail value of the hat plus the hire charge. The replacement cost will be entered in each individual contract.
The Folly Box - Subscription
All general terms apply, plus:
By purchasing The Folly Box subscription, delivered to the subscriber’s door you accept and agree to be bound and abide by these Terms of Use.
By subscribing you agree to pay your subscription fee for the goods that are delivered for the term agreed by both parties, by signing up you agree it is your responsibility to cancel your own subscription. The Company do not accept responsibility to cancel your account on your behalf.
Your subscription is continuous until you cancel and, if you cancel your membership before the end of an existing subscription period, you will be charged for the remainder of that subscription period.
If you do not cancel your membership prior to your subscription renewal, your subscription will automatically renew. You may cancel your subscription at any time, this does not initiate any kind of refund if you fail to cancel before the renewal date.
Shipping: Our listed prices include shipping fees unless otherwise stated. All orders placed on our website are subject to availability. Products will be shipped according to our Site shipping terms.
Loss of Goods: Our Royal Mail delivery company is responsible for the delivery of all goods ordered. Should your box not arrive within 7 working days of your planned subscription delivery date please contact us via email lynsey@follylondonmillinery.com
Return / Refund Policy: All sales and subscriptions made on our Site are considered final. The Company has a return policy in line with distance selling laws, if there is a problem or defect with any product delivered by The Folly Box we will do our utmost to rectify the problem.
APPAREL - FOLLY LONDON TEES
Folly London apparel has been designed by the Company, the Folly London Tees website operates separately from our Folly London Millinery website. Clothing is printed to order and dispatched by Teemill, everything is made with organic cotton, in a factory powered with renewable energy on the Isle of Wight. You are unable to order both Millinery and clothing at the same online checkout.
By purchasing from https://follylondontees.com you agree to Teemill terms & conditions which can be found at https://follylondontees.com/help
If you have a question about your Teemill clothing order, you will need to contact Teemill directly as they hold all of the information on your order, shipment and return. Their customer care team can be reached at hello@teemill.com.